Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bringmore business. Most poor technique is not through indifference, rather a failure to see things from the customer's perspective. As such, it is relatively easy to bring about substantial improvements by application of the techniques taught on this telephone skills training course.
Identify the advantages and disadvantages of using the telephone.
Create a positive impression with clients and customers.
Develop relevant skills in communicating technical information efficiently and effectively over the telephone.
Develop listening skills to help them understand what the customer is saying.
Understand what the customer really thinks and measure their satisfaction.
Use voice control to maximise effectiveness.
Deal with enquiries, complaints and take messages quickly and effectively.
Deal with customer dissatisfaction.
WHO SHOULD ATTEND?
Telesales & Sales Staff, Secretary, Call Centers and Fresh Graduated.