Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bringmore business. Most poor technique is not through indifference, rather a failure to see things from the customer's perspective. As such, it is relatively easy to bring about substantial improvements by application of the techniques taught on this telephone skills training course.
Identify the advantages and disadvantages of using the telephone
Create a positive impression with clients and customers
Develop relevant skills in communicating technical information efficiently and effectively over the telephone
Develop listening skills to help them understand what the customer is saying
Understand what the customer really thinks and measure their satisfaction
Use voice control to maximise effectiveness
Deal with enquiries, complaints and take messages quickly and effectively
Deal with customer dissatisfaction
WHO SHOULD ATTEND?
Telesales & Sales Staff, Secretary, Call Centers and Fresh Graduated.